GLS launches international returns solution

Simplified cross-border processing of returns parcels – for online shops of any size and their customers. GLS offers a flexible online portal that can be individually configured and branded. Since July 2020, it can be used for returns from Austria, Belgium, Denmark, Germany, Hungary, Ireland, Luxembourg, the Netherlands and Poland. Further countries such as the UK, Spain and Portugal are being integrated.

With return rates of 10 to sometimes 70 percent, online shops and their customers need uncomplicated and efficient returns solutions. They are an essential purchase criterion for online shoppers. But especially cross-border, such solutions are not yet the standard. Smaller online shops in particular have so far shied away from the effort involved.

Comfortable for shops

GLS presents a flexible returns solution for both national and cross-border returns within Europe. It is flexibly configurable – optionally in the webshop’s design – and can be integrated into existing processes with minimal effort. Returns processing can be carried out entirely on the online shop's website, as the portal allows an interface to the GLS system. And thanks to fast parcel transport within the GLS network, international returns are also quickly available again. 

Convenient for shoppers

Online shoppers also benefit from the new solution: In the returns portal they can generate their own shipping labels. These are made available online for download or sent automatically by e-mail. ParcelShops and other possible drop-off points for returns are already displayed to the user in the portal, depending on their address.

A GLS returns portal branded in the company's own Look & Feel can be seamlessly integrated - just like in this fictitious online shop.
A GLS returns portal branded in the company's own Look & Feel can be seamlessly integrated - just like in this fictitious online shop.
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