When it became the first parcel company in Austria to include express shipping in its portfolio back in 2008, GLS Austria aimed to be a one-stop shop for parcel and express shipping. The special challenge: instead of transporting ExpressParcel consignments via a dedicated network, GLS Austria conveys express and standard parcels in a single system – in the quality that people have come to expect from GLS. In order to keep sight of every single ExpressParcel, GLS Austria developed a tracking and early-warning system.
GLS Austria guarantees delivery of express consignments before 5 p.m. on the next working day – with a money-back guarantee. What’s more, the express service impresses customers with delivery of parcels weighing up to 50 kg and delivery straight to the desired department of a company. Delivery by 12 p.m. can be booked as an optional service, with even earlier delivery times available in many regions. GLS also delivers urgent express consignments within Austria on Saturdays. One third of senders select delivery by 12 p.m. Additional services such as cash on delivery are also available. Some 20 per cent of all Austrian senders use ExpressParcel – in addition to parcel dispatch.