In the autumn and Christmas business, the volume of consignments always increases significantly. This year, GLS expects parcel volumes throughout Europe to reach a record level. With significant capacity expansions as well as additional staff and tours, GLS will ensure quality and performance also in the peak season.
GLS Group well prepared for peak season 2020
The e-commerce boom is receiving an additional boost from the contact restrictions and the resumed lockdown with closed shops in various countries. Group-wide, GLS expects 30 to 40 percent more volume in the autumn and Christmas business. Good preparation is everything: this year the GLS Group invested over 150 million euros in the expansion of the European network.
Martin Seidenberg, CEO of the GLS Group
In 2020, the GLS Group opened more than twenty new locations throughout Europe and expanded the capacities of the existing facilities by up to 50 percent. The largest successfully implemented projects include investments in European hubs, such as Essen, Barcelona, Budapest or Poznań.
Group-wide, more than 2,500 additional employees in parcel handling and over 6,500 vehicles in delivery and long-distance transport are deployed during peak season. GLS has also pushed ahead with digitisation – among other things with the latest generation of hand scanners. They enable, for example, simple and direct interaction with customers during parcel delivery. E-commerce customers who have geared their online offer to different countries benefit from uncomplicated cross-border returns.
Parcel boom and infection control
The peak season is accompanied by Corona-related hygiene and safety measures at all GLS locations. Since the beginning of the pandemic, GLS has invested several million euros in equipping the sites with appropriate materials such as masks and disinfectants. Departments have been spatially divided, and in some cases different shifts have been introduced in sorting. GLS offers senders and recipients the possibility of contactless delivery. The focus of all measures: To protect customers, employees and partners and keep supplying the population as part of the system-relevant logistics sector.